We’re ready to give
the best possible service
Our Standards
Customer service is the responsibility of every employee at Cable &
Wireless. The service we provide is guided by your communications needs,
which means we will continue to work with you to determine the best possible
solutions.
Our goal is to give you the best possible service, which is what you expect
and deserve.
We’re ready to promise what we will do for you
Our Pledge
We will respond to your needs in a friendly, courteous and attentive
manner. We will deliver your service and repairs within the times shown
on the chart below. We will be available to receive your fault reports
24 hours a day, every day of the year. We will keep you informed. We will
offer you the broadest possible range of products and services.
We’re ready to guarantee service delivery times
Service Delivery and Repairs
You deserve to have a clear understanding of when you will receive service.
We guarantee to deliver service on or before the times shown in the table
below.
Maximum Service Delivery Times
Service Type New Service Delivery Times
Business Telephone Line 7 working days
Residential Telephone Line 15 working days
Cellular phone service 8 working hours
Internet service 8 working hours
Paging service 8 working hours
Telephone features 8 working hours
Voicemail 8 working hours
Maximum Repair Times
Service Type New Service Delivery Times
Business Telephone Lines 8 working hours
Residential Telephone Lines 12 working hours
Local private wire 8 working hours
We’re ready to continue to improve the service we offer
Our Service Guarantee
We are continually striving to improve the service we offer. Please do
tell us if we fail to meet our delivery and repair times. In return, you
will be entitled to claim back the installation or connection charge for
the following services:
Telephone line Paging
Cellular phones Telephone features
Internet Voicemail
Where no installation charge applies, you will be entitled to a rebate
of the first month’s rental. Filature to repair your telephone line within
12 working hours entitles you to claim EC$15 for each additional 12 hour
period that the service remains unavailable. Your rebate will be credited
to your next bill.
We’re ready to listen to your suggestions
Your Feedback
We welcome all your comments and suggestions on how we can improve our
service. To do so, please contact our Customer Services Centre:
Phone: 767 255 1000
Fax: 767 448 1111
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